Privacy Policy
How quasivenoltra protects and handles your personal information
Last Updated: 15 January 2025
Information We Collect
quasivenoltra collects information to provide better financial milestone planning services to our Australian users. We gather data through various interactions on our platform.
| Information Type | Collection Method | Purpose |
|---|---|---|
| Personal Details | Account registration, profile setup | Service delivery and account management |
| Financial Goals | Planning tools and consultations | Customised milestone recommendations |
| Usage Analytics | Platform interactions and preferences | Service improvement and feature development |
| Contact Information | Forms, communications, support requests | Customer service and important updates |
How We Use Your Information
Your personal information helps us deliver personalised financial planning services while maintaining the highest standards of privacy protection under Australian Privacy Principles.
- Creating customised financial milestone plans based on your specific goals and circumstances
- Sending relevant educational content about financial planning strategies and market insights
- Improving our platform functionality through analysis of user behaviour and preferences
- Providing customer support and responding to your enquiries and feedback
- Ensuring platform security and preventing fraudulent activities
- Complying with legal obligations and regulatory requirements in Australia
Information Sharing and Disclosure
quasivenoltra maintains strict controls over information sharing. We only share your data in specific circumstances and with explicit consent or legal requirements.
Third-Party Service Providers: We work with trusted partners who assist in delivering our services, including cloud storage providers, payment processors, and analytics platforms. These partners are bound by strict confidentiality agreements.
Legal Requirements: We may disclose information when required by Australian law, court orders, or to protect the rights and safety of our users and platform.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the business transaction, with continued privacy protection.
Your Privacy Rights
Under Australian privacy legislation, you have comprehensive rights regarding your personal information. We're committed to honouring these rights promptly and transparently.
Access Rights
Request a copy of all personal information we hold about you, including how it's being used and who it's shared with.
Correction Rights
Update or correct any inaccurate or outdated personal information in your account or our records.
Deletion Rights
Request deletion of your personal information, subject to legal and business requirements for data retention.
Portability Rights
Receive your personal information in a structured, commonly used format for transfer to another service provider.
Data Security and Protection
quasivenoltra employs industry-leading security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.
- End-to-end encryption for all data transmission and storage of sensitive financial information
- Regular security audits and penetration testing by independent cybersecurity firms
- Multi-factor authentication requirements for all staff accessing user data
- Automated monitoring systems that detect and respond to potential security threats
- Secure data centres located in Australia with 24/7 physical security monitoring
- Regular staff training on privacy protection and data handling best practices
Data Retention and Disposal
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods.
Account Information: Retained for the duration of your active account plus seven years after closure for regulatory compliance.
Financial Planning Data: Maintained for up to ten years after your last interaction with our platform to support long-term milestone tracking.
Communication Records: Customer service interactions and correspondence kept for three years for quality assurance purposes.
Analytics Data: Anonymised usage data may be retained indefinitely for service improvement, but cannot be linked back to individual users.
Cookies and Tracking Technologies
quasivenoltra uses cookies and similar technologies to enhance your browsing experience and understand how you interact with our platform.
Essential cookies are necessary for platform functionality, while analytics cookies help us understand user preferences and improve our services. You can control non-essential cookies through your browser settings, though this may affect some platform features.
International Data Transfers
While quasivenoltra primarily operates within Australia, some of our trusted service providers may process data internationally. All international transfers comply with Australian privacy laws and include appropriate safeguards.
We ensure that any overseas recipients of your personal information are bound by privacy protections substantially similar to those required under Australian law.
Children's Privacy
quasivenoltra's financial planning services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child, we will take immediate steps to delete such information.
Privacy Enquiries and Complaints
For questions about this privacy policy or to exercise your privacy rights, contact our Privacy Officer:
Address: Swinstone St, Rockingham WA 6168, Australia
Phone: +61416459744
Email: info@quasivenoltra.com
We respond to privacy enquiries within 30 days and complaints within 45 days as required by Australian privacy legislation.